Privacy Policy

Last updated: 29 April 2026

This Privacy Policy explains how personal data is collected, used, stored, and shared when you visit or use the services on our website, https://quicklingoway.com.

The services are provided by VISICORE AI LTD. In this policy, "the Company," "we," "us," or "our" refers to VISICORE AI LTD, the operator of the website. When we refer to "you" or "user," we mean anyone who visits the website, creates an account, places an order, submits content, contacts support, or interacts with our services in any other way.

The Company is responsible for managing and protecting your personal data. We process this data to provide our services, manage accounts and orders, coordinate with translators, ensure quality, deliver results, communicate with you, maintain security, prevent misuse, and improve how our services work.

This Policy describes how we handle your personal data when you use the website, including browsing, submitting materials for translation, placing orders, and communicating with us. It also explains your rights regarding your personal data and how you can manage it.

We process personal data according to relevant data protection laws, including the General Data Protection Regulation (GDPR). We base our processing on legal grounds such as the need to fulfill contracts, meet legal obligations, pursue legitimate business interests, or, where needed, obtain your consent.

By using our website or services, you agree that we can process your personal data as outlined in this Privacy Policy. Terms used here have the same meaning as in our Terms and Conditions, unless otherwise specified.

1. Information We Collect

The Company collects personal data that you provide directly, data generated automatically during your use of the website and services, and, in certain cases, data received from third parties, as permitted by law.

When using our services, you may provide information that enables the Company to identify and communicate with you, and to deliver translation services. This may include your name, email address, phone number, account details, order information, and any files, texts, instructions, or materials you submit for translation. It may also include information shared in communications with customer support. The Company does not intentionally collect special category data. However, the materials you submit may contain personal or confidential information about you or others. You are responsible for ensuring that you have a lawful basis to provide such content. The Company does not independently verify the legality, accuracy, or ownership of the submitted content. This content is processed solely for the purpose of providing the requested services and is not used for any other purpose. The Company does not reuse the submitted materials outside the scope of the service delivery.

When you access the website, certain technical and usage data is automatically collected. This may include your IP address, browser type, device and operating system, language settings, referring pages, approximate location, and information about how you interact with the website. This data is used to operate the services, ensure security, prevent misuse, and analyse performance.

In some cases, the Company may receive data from third parties, such as public sources, marketing partners, analytics providers, or service providers. This may include contact details, technical identifiers, or aggregated data. Such information is processed only where lawful, and is used to maintain accurate records, improve service relevance, and support business development.

2. Cookies and Tracking Technologies

The website uses cookies and similar technologies to ensure that the services function correctly, support the ordering process, maintain account functionality, and enhance performance and security.

Cookies are employed to enable essential service features such as user authentication, session management, order processing, and access to account sections. They also ensure that translation requests are processed accurately and that user sessions remain stable throughout the ordering and delivery processes.

You can manage or disable cookies through your browser settings. Please be aware that restricting cookies may affect key website functions, such as account access, placing orders, and tracking the status of ongoing services.

The Company uses various types of cookies, depending on their purpose.

Strictly necessary cookies are essential for the operation of the services. They support secure login, account access, order submission, and navigation across the website. These cookies are kept only for as long as necessary to ensure proper functionality.

Performance and analytics cookies are used to understand how users interact with the website, including behaviours during key stages such as file uploads, order placements, and deliveries. This information is used to enhance system performance and service quality.

Functionality cookies allow the website to remember user preferences, such as language settings and previous selections, simplifying repeat orders and improving the overall user experience.

Security cookies help detect unusual activities, prevent unauthorized access, and protect user accounts and submitted materials. These cookies maintain the integrity of the service environment and are kept only as long as necessary.

Where applicable, marketing and referral tracking cookies may be used to assess the effectiveness of partner and affiliate channels and analyze how users arrive at the website. These cookies may be set by third-party providers and are retained for a limited period, depending on operational needs.

Cookies and similar technologies are not used to collect or process special category personal data and are not employed for profiling based on sensitive personal information.

The specific cookies used may change over time based on technical requirements and updates to the services.

3. How We Use the Information

The Company processes personal data to operate and enhance the services, manage user accounts, communicate with users, maintain system security, prevent misuse, and fulfill legal obligations. Where required by law, certain processing activities may also be based on the user's consent.

Personal data is used to create and manage user accounts, verify identity, enable secure access, and ensure the proper functioning of accounts. This includes processing information necessary for registration, login, and ongoing account management.

The Company uses personal data to provide translation services. This involves receiving and handling orders, organizing the execution of translation tasks by approved translators, conducting internal reviews and quality control processes, and delivering the completed translations to users. Personal data may also be used in relation to payments, refunds, revisions, and handling complaints related to submitted orders.

Personal data is also processed to respond to user inquiries, provide support, and resolve technical or service-related issues. This includes communication about order status, clarification of submitted materials, delivery updates, and addressing complaints or requests for revisions.

The Company may use personal data to send essential service-related and administrative communications, including information about orders, service updates, and changes to terms or policies. Such communications are necessary for the proper operation of the services and are not considered marketing communications where consent is required.

In certain cases, personal data may be processed to protect vital interests, including actions needed to prevent harm or address an emergency.

The Company does not sell personal data and does not share it with third parties for their own independent purposes.

We only share personal data when it is necessary to provide the services, comply with legal or regulatory requirements, or to protect the rights, interests, and security of the Company and its users. Any sharing of data is done in a controlled manner, ensuring that it is only disclosed for the specific purpose required, and that appropriate data protection and confidentiality measures are in place.

In certain situations, personal data may be transferred as part of a corporate event such as a merger, acquisition, restructuring, or the sale of business assets. In these cases, the personal data will remain protected by confidentiality agreements and in accordance with applicable data protection laws.

We may also disclose personal data when required by law, regulation, court order, or a lawful request from an official authority. Additionally, personal data may be shared to help detect and prevent fraud, maintain service security, or to protect the rights, property, or safety of the Company, its users, or other individuals.

We ensure that all third parties we share personal data with are subject to appropriate safeguards, and that data is only shared when absolutely necessary.

5. International Data Transfers

The Company may transfer personal data to trusted service providers and technology partners located outside the United Kingdom or the European Economic Area when such transfers are necessary for the operation of the services and to fulfil translation orders. This may involve providers of services such as hosting, communication tools, analytics platforms, and translators involved in the execution and review of translation tasks.

These transfers are made only when they are essential for service delivery, the performance of a contract, or the proper operation of the platform. It is important to note that the Company does not sell personal data.

When personal data is transferred outside the UK or the EEA, the Company ensures that appropriate safeguards are in place, in accordance with relevant data protection laws, including the General Data Protection Regulation (GDPR) and UK GDPR. These safeguards may include the use of standard contractual clauses, transfers to countries deemed adequate by regulatory authorities, or other legally recognized mechanisms that ensure a high level of data protection.

Regardless of where your personal data is processed, your rights under applicable data protection laws remain fully in place and protected.

6. Data Retention

The Company retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing services, managing user accounts, handling orders, and complying with legal and contractual obligations.

Personal data related to submitted materials and completed translation orders is kept for a limited time after the relevant service has been completed. Generally, this data is stored for up to one (1) year, unless a longer retention period is required by law or is necessary to resolve disputes, enforce agreements, or meet regulatory requirements.

Data related to user accounts may be kept for as long as the user relationship exists and for a reasonable period after that to ensure continuity, prevent misuse, and comply with legal obligations.

Technical, usage, and analytics data is retained for as long as necessary to maintain system performance, ensure security, and analyze service usage.

Once the applicable retention period ends, personal data will be securely deleted or anonymized, unless further retention is required by law.

7. Data Security and Protection

The Company is committed to protecting personal data through a combination of technical and organizational measures designed to prevent unauthorized access, loss, misuse, alteration, or disclosure. These protections are customized based on the nature of the data and the associated risk.

Access to personal data is limited to authorized personnel and translators, based on a strict need-to-know basis. The Company ensures data minimization, processing only the minimum necessary amount of personal data for each task.

Despite our efforts to secure personal data, it's important to note that no method of internet data transmission or electronic storage is entirely secure. As such, we cannot guarantee complete security. Any transfer of personal data is done at your own risk. You are responsible for using secure devices and networks and for keeping your login details and account credentials confidential.

8. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal data, subject to specific conditions and limitations.

You have the right to confirm whether the Company processes your personal data and to request access to it, including a copy. You may also request corrections to any inaccurate or incomplete data.

In certain circumstances, you have the right to request the deletion of your personal data. This applies when the data is no longer necessary for the purpose it was collected or when there is no lawful basis for its processing. You may also request the restriction of processing if you believe the data is inaccurate or the processing is unlawful.

You have the right to object to processing in specific situations, particularly when processing is based on legitimate interests or used for direct marketing purposes. The Company may continue processing your data if it demonstrates overriding legitimate grounds.

Where applicable, you may request your personal data in a structured, commonly used format, and have it transferred to another data controller.

If processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect any processing that occurred prior to the withdrawal.

To exercise any of these rights, please contact the Company using the details provided in this Privacy Policy. All requests will be handled in compliance with applicable laws and within the required timeframes.

If you believe your personal data is being processed in violation of applicable data protection laws, you also have the right to lodge a complaint with a supervisory authority. In the United Kingdom, the relevant authority is the Information Commissioner's Office (ICO).

9. Managing Your Personal Data

You have the right to request access to the personal data the Company holds about you, ask for corrections to any inaccurate or incomplete information, or request the deletion of your data, subject to applicable legal requirements and limitations.

To make a request, you can contact the Company at support@quicklingoway.com. The Company may ask for additional information to verify your identity before processing your request. All requests will be handled in accordance with relevant data protection laws and within the legally required timeframes.

Please note that in certain cases, the Company may not be able to fulfill your request due to legal or regulatory restrictions. If that occurs, you will be notified of the reasons for the refusal.

10. Use by Minors

Our services are intended solely for individuals aged 18 or older. The Company does not knowingly collect or process personal data from anyone under the age of 18.

If you are a parent or legal guardian and believe that a minor has provided personal data without a valid legal basis, please contact the Company using the contact details provided in this Privacy Policy. If required, the Company will take reasonable steps to delete such data as soon as possible.

11. Legal Disclosures and Compliance

The Company may disclose personal data when it reasonably believes that such disclosure is necessary to comply with applicable laws, regulatory requirements, court orders, or legitimate requests from authorized authorities.

Personal data may also be shared when necessary to protect the rights, property, or legitimate interests of the Company, investigate or prevent suspected unlawful activity, fraud, or misuse of the services, enforce terms or policies, or ensure the safety of users or the public.

Any disclosure made under this section will be limited to the minimum necessary data for the specific purpose and will be carried out in compliance with applicable data protection laws, with appropriate safeguards in place.

12. Changes to the Privacy Policy

The Company may update this Privacy Policy periodically to reflect changes in business operations, legal obligations, or the way the services are provided. Any updated version will be published on this page, indicating the date of the most recent revision.

Changes will take effect as soon as they are published on the website. If any updates significantly impact how personal data is processed, the Company may provide additional notice. This may include a visible notice on the website or, where appropriate, direct communication with users. Users are encouraged to review this Privacy Policy regularly to stay informed about how their personal data is managed.

Contact Information

If you have any questions regarding this Privacy Policy, wish to exercise your data protection rights, or need further information about how your personal data is processed, you can contact the Company using the details below.

Operator: VISICORE AI LTD

Address: International House, 14 King Street, Leeds, United Kingdom, LS1 2HL

Email: support@quicklingoway.com

Phone: +447563902589